Refund policy

We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can request a full refund within 30 calendar days from the order date, even if you simply changed your mind.

Payments and refunds are processed by our payment provider, Paddle, who acts as Merchant of Record for all our orders. To request a refund you can:

• Go to paddle.net and find your purchase using the email you paid with.
• Or write to augusto.sanchez.cardarelli@gmail.com with your order number and we will handle it for you.

Once approved, the refund is credited to the same payment method used. It usually takes between 5 and 10 business days, depending on your bank or card issuer.

When the amount is refunded, the roll linked to that purchase returns to the free plan's guest limit. You can download your photos before requesting the refund; write to us if you need help doing it.

Augusto Sanchez Cardarelli answers any question about this policy at augusto.sanchez.cardarelli@gmail.com. You can also read Paddle's refund policy.